Order & Delivery Policy

1. Pre-Order Service

1.1 Pre-orders for each upcoming week shall be announced via our Instagram Stories every Sunday. All pre-orders are fulfilled on the Friday of the same week, by delivery or self-collection.

1.2 The pre-order window opens upon the Sunday announcement and closes at 11:59pm on the Wednesday of the same week. Orders received after this cut-off will not be accepted for that week’s fulfilment.

1.3 Pre-order capacity is limited to seven (7) cakes per week and is allocated on a first-come, first-served basis.

1.4 Where pre-orders for a given week are suspended, or are available for self-collection only, customers will be notified via the Sunday announcement.

1.5 Requests for fulfilment on any day other than Friday shall be treated as special orders. Special orders are accepted at our sole discretion on a case-by-case basis and are subject to an additional surcharge of S$5.

1.6 Bulk orders are not accepted.

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2. Delivery Service

2.1 Island-wide doorstep delivery is available every Friday, subject to availability.

2.2 Delivery is not available to the following locations:

(a) Tuas area;

(b) Airport Cargo Road;

(c) Alps Avenue;

(d) Airline Road; and

(e) Sentosa Island.

2.3 Customers may select one of the following delivery time slots:

(a) 10:00am to 1:00pm; or

(b) 2:00pm to 6:00pm.

2.4 Requests for a specific delivery time outside the standard slots are subject to availability and may incur an additional delivery surcharge.

2.5 The delivery schedule is fixed on a weekly basis. Delivery arrangements for special orders, as described in Clause 1.5, will be confirmed on a case-by-case basis, subject to availability.

2.6 Each order shall be delivered to one (1) address only.

2.7 For enquiries regarding delivery, customers may contact our hotline at 9040 1829 or email chatwithkuru@gmail.com.

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3. Delivery Charges

3.1 A flat delivery fee of S$8 applies to each order.

3.2 Any surcharges applicable under Clauses 1.5 and 2.4 shall be charged in addition to the standard delivery fee.

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4. Delivery Terms and Conditions

4.1 We reserve the right to amend delivery time slots at any time.

4.2 Customers are responsible for ensuring that a recipient is available at the delivery address throughout the selected time slot.

4.3 Customers must provide accurate and up-to-date contact details at the time of ordering so that we may reach them should any issue arise during delivery.

4.4 Where a delivery is unsuccessful because the customer or recipient cannot be contacted or is unavailable, a redelivery fee of S$10 shall apply.